Acik lege sebab interview acik ditangguhkan ke hari yang tidak diketahui biler. So, acik masih boleh buat research merapu acik.
Temuduga ni sebenarnya akan berkitaran tentang frontdesk officer.. customer service..
Acik pun blurr nak buat kajian tentang aper...acik blh agak beberapa soalan pasti dari panel tu nanti.
Apa mungkin dia akan tanya, bagaimana anda akan menyelesaikan masalah customer yang membuat aduan tentang ketidak sopanan kakitangan anda...
Atau aduan customer tentang ketidakcekapan kakitangan dalam melayani mereka.
Atau keadaan customer yang datang marah2...
Atau apakah akan ditanya tentang komunikasi perseorangan..tkkan nak tanya pasal teori komunikasi?? atau komunikasi korporat? atau komunikasi silang budaya??? atau tentang Public Relations connection dengan hal ehwal korporat??
Atau mungkin acik akan bercerita mengenai perkara seperti di bawah...err...sanggup tak rasanya panel tu dengar acik bercerita??? har har har....
Kaizen means Ongoing and Continous Improvement.
In business management, kaizen is a Japanese tradition which is now used internationally, modified by each culture to best suit their own business environments. A literal translation of kaizen could be "to become good through change". At its most basic the concept of kaizen is one of restructuring and organizing every aspect of a system to ensure it remains at peak efficiency.
Kaizen is founded upon five primary elements:
- Quality Circles: Groups which meet to discuss quality levels concerning all aspects of a company's running.
- Improved Morale: Strong morale amongst the workforce is a crucial step to achieving long-term efficiency and productivity, and kaizen sets it as a foundational task to keep constant contact with employee morale.
- Teamwork: A strong company is a company that pulls together every step of the way. Kaizen aims to help employees and management look at themselves as members of a team, rather than competitors.
- Personal Discipline: A team cannot succeed without each member of the team being strong in themselves. A commitment to personal discipline by each employee ensures that the team will remain strong.
- Suggestions for Improvement: By requesting feedback from each member of the team, the management ensures that all problems are looked at and addressed before they become significant.
